Marble Codex support
Stuck on a machine, found a bug, or did a marble go somewhere it shouldn't? Email us. A person reads every message and replies from the same address.
The quickest way is from the game. Options › About › Email us opens your email app with the game's version already in the subject. For a bug, use Options › Send log instead: it fills in your phone model, Android version and screen size, the game's version and the play log (which levels you played and what happened), so we can see what went wrong. Nothing is sent until you press Send in your email app, and you can read or edit the report first.
What to include
- Your phone model and Android version.
- The game's version (Options › About). Send log fills all of this in for you.
- The chapter and the machine, and what you did: which marble you dropped into which funnel, and what happened instead.
- For an ad problem: where the ad was (an undo, a hint, between levels) and what you saw.
What happens next
You get a reply by email. A bug is fixed in the next update on Google Play; if we need more detail, we ask in the same thread. A play log you sent is used only to improve the levels, and we delete it when you ask.
Ads and privacy
The game shows ads from Google AdMob. Your choices about personalised ads are under Options › Privacy choices (shown where the law requires it) and in your phone's settings; the Privacy policy has the details. The game keeps your progress on your phone and sends us nothing by itself.